Get in touch...

We’re here to help.

Whether you’re a patient, Optometrist, GP or have a general enquiry regarding SpaMedica, we have a team of (friendly) experts ready to provide support, offer advice and answer any questions you may have.

You may want to find out more about SpaMedica, our services, where our hospitals are, how referrals work, the SpaMedica Partner Optometrist Accreditation Scheme or have a specific question about your surgery or treatment.

Don’t hesitate to contact us by phone, email or just fill in a few details below and we’ll get back to you without delay.

Head Office
Bolton SpaMedica, 43 Churchgate, Bolton BL1 1HU
Tel: 0161 838 0870







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Patient Feedback

SpaMedica always listens to our patients and we value your feedback, both good and bad. Please let us know what we do well and what we can do better. Please send your feedback to us using the contact details below:

Chief Operating Officer
SpaMedica Head Office
43 Churchgate
BOLTON
BL1 1HU
T: 0161 838 0870
E: contact@spamedica.co.uk

Each of our patients is given a patient feedback survey after you have been seen by a clinician. We welcome your views on our service and your comments help us to keep making it better.

Complaints

If you are not happy with the service you have received, please let us know by contacting us, by phone on 0161 838 0870, or in person or writing to us at the address/email above. Please state your case clearly giving as much detail as you can, including the date of your appointment and the location of the clinic.

Parliamentary and Health Service Ombudsman

If you make a complaint to SpaMedica and are not satisfied with the response, you can contact the Parliamentary and Health Service Ombudsman (PHSO). The PHSO was set up by Parliament to provide an independent complaint handling service for NHS complaints that have not been resolved between patients and service providers. Contact details as below:

  • Complete an online form – click here for PHSO website
  • PHSO Customer Helpline – 0345 015 4033 from 8:30am to 5:30pm, Monday to Friday, except bank holidays. Calls are charged at local or national rates.
  • Send a text to the PHSO ‘call back’ service: 07624 813 005, with your name and mobile number.

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