Contact Us

We’re here to help

Whether you’re a patient looking for more information about our services and treatments, an optometrist looking to join our Post-Op Accreditation scheme, a GP wondering how to make a referral, or a job candidate enquiring about a role, we have a team of friendly experts ready to provide support, offer advice and answer any questions you have. We welcome any and all enquiries, so please don’t hesitate to contact us by phone or email, or just fill in our contact form and we’ll get back to you as soon as possible.

SpaMedica Head Office
43 Churchgate
Bolton
BL1 1HU 

Tel: 0330 058 4280 

Opening Times:
Monday to Saturday 8am – 6pm
Sunday (Closed)

Happy SpaMedica employee stood in reception area with arms crossed

Patient feedback and complaints

SpaMedica always listens to its patients and values their feedback, both good and bad. Please let us know what we do well and what we can do better. Please send your feedback to us using our contact details above or via our contact form. 

If you’re not happy with the service you’ve received, please let us know. You can contact us by phone on 0330 058 4280 or by writing to us at the address/email above. Please state your case clearly, giving as much detail as you can, including the date of your appointment and the location of the clinic. You can also submit a complaint in person during one of your appointments. 

When investigating a complaint, we try to find out what happened and why, to see if there is something we can learn from this and to make it possible for you to discuss the issue with those involved if you would like to do so. 

Parliamentary and Health Service Ombudsman 

If you make a complaint to SpaMedica and are not satisfied with the response, you can contact the Parliamentary and Health Service Ombudsman (PHSO). The PHSO was set up by Parliament to provide an independent complaint handling service for NHS complaints that have not been resolved between patients and service providers. Contact details as below: 

  • Complete an online form – click here for PHSO website 
  • PHSO Customer Helpline – 0345 015 4033 from 8:30am to 5:30pm, Monday to Friday, except bank holidays. Calls are charged at local or national rates. 

Send a text to the PHSO ‘call back’ service: 07624 813 005, with your name and mobile number. 

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