We put our patients at the heart of everything we do and focus on three main objectives to ensure every patient has the best possible experience of our services: patient safety, excellent care, and patient satisfaction. All three of these elements are an essential part of delivering a high-quality service and ensuring that standards remain consistent across all of our sites, for every patient. We work hard to care for our patients during every stage of their treatment; achieving excellent outcomes and receiving fantastic feedback.
Our hospitals have received five-star ratings from 97.7% of patients on NHS UK hospital reviews.
To achieve our objectives, it’s important for us to have company values that encourage us to put them into action. Our values are embedded in our day-to-day care and embraced by our staff to help us deliver the best possible service to all our patients.
Safety guides everything we do at SpaMedica because the wellbeing of our patients and staff is our highest priority. We have policies and processes in place to ensure safety is practised every day, across all our hospitals, and is never compromised. All our staff are accountable for safety within their own areas of expertise.
We set high standards throughout SpaMedica and are committed to achieving and maintaining them, even in challenging circumstances. We believe in learning from past mistakes and continually finding ways to improve.
Our patients are at the heart of everything we do. We believe in being friendly and supportive to our patients and colleagues. We all share the desire to help others and we’re committed to being courteous and respectful at all times.
Transparency is highly valued by SpaMedica. We’re open and honest about who we are, what we do and how we’re performing. We believe that making information accessible to everyone promotes positive outcomes.
Brilliant staff - the experience at SpaMedica was great. The assessment was very good and the staff were friendly and made sure you understood everything being tested. I've had both eyes done now and the procedure was very efficient. The clinic was always clean, coffee and biscuits on hand which is nice. Never been looked after so good.