SpaMedica always listens to our patients and we value your feedback, both good and bad. Please let us know what we do well and what we can do better. Please send your feedback to us using the contact details below or via our contact form:
Chief Operating Officer
SpaMedica Head Office
Each of our patients is given a patient feedback survey after your treatment. We welcome your views on our service and your comments help us to keep making it better.
If you are not happy with the service you have received, please let us know by contacting us, by phone on 0330 058 4280, or in person or writing to us at the address/email above. Please state your case clearly giving as much detail as you can, including the date of your appointment and the location of the clinic.
When investigating a complaint we try to find out what happened and why, to see if there is something we can learn from this, and make it possible for you to discuss the issue with those involved if you would like to do so.
Parliamentary and Health Service Ombudsman
If you make a complaint to SpaMedica and are not satisfied with the response, you can contact the Parliamentary and Health Service Ombudsman (PHSO). The PHSO was set up by Parliament to provide an independent complaint handling service for NHS complaints that have not been resolved between patients and service providers. Contact details as below: