Patient feedback

How to provide feedback and our complaints process

Patient feedback

SpaMedica always listens to our patients and values their feedback, both good and bad. Please let us know what we do well and what we can do better. Please send your feedback to us using the contact details below or via our contact form. 

Chief Operating Officer
SpaMedica Head Office
43 Churchgate
BL1 1HU 

T: 0330 058 4280 

E: [email protected] 

Each of our patients is given a patient feedback survey after their treatment. We welcome your views on our service and your comments help us to keep making it better. 

A snippet from the SpaMedica Bolton hospital profile from the NHS website, showing tabs and pointing to the Leave Review tab, showing where to click to leave a SpaMedica NHS review

Leaving a Review 

You may wish to leave a review of our services on the NHS website. Simply scroll down to find the name of the SpaMedica hospital you attended, click on the relevant link, and then select ‘leave review’ on the right-hand side of the menu. The NHS website allows you to award our services a star rating, with one star being the lowest rating and five stars being the highest. All reviews are public, so other patients will be able to see your feedback too, although you can choose whether to disclose your name or remain anonymous. 


If you’re not happy with the service you’ve received, please let us know. You can contact us by phone on 0330 058 4280 or by writing to us at the address/email above. Please state your case clearly, giving as much detail as you can, including the date of your appointment and the location of the clinic. You can also submit a complaint in person during one of your appointments. 

When investigating a complaint, we try to find out what happened and why, to see if there is something we can learn from this and to make it possible for you to discuss the issue with those involved if you would like to do so. 

Screenshot of the Parliamentary and Health Service Ombudsman website, showing link for NHS patients complaints

Parliamentary and Health Service Ombudsman 

If you make a complaint to SpaMedica and are not satisfied with the response, you can contact the Parliamentary and Health Service Ombudsman (PHSO). The PHSO was set up by Parliament to provide an independent complaint handling service for NHS complaints that have not been resolved between patients and service providers. Contact details as below: 

  • Complete an online form – click here for PHSO website
  • PHSO Customer Helpline – 0345 015 4033 from 8:30am to 5:30pm, Monday to Friday, except bank holidays. Calls are charged at local or national rates. 

Send a text to the PHSO ‘call back’ service: 07624 813 005, with your name and mobile number.