How to provide feedback and our complaints process
SpaMedica always listens to our patients and values their feedback, both good and bad. Please let us know what we do well and what we can do better. Please send your feedback to us using the contact details below or via our contact form.
Chief Operating Officer
SpaMedica Head Office
T: 0330 058 4280
E: [email protected]
Each of our patients is given a patient feedback survey after their treatment. We welcome your views on our service and your comments help us to keep making it better.
You may wish to leave a review of our services on the NHS website. Simply scroll down to find the name of the SpaMedica hospital you attended, click on the relevant link, and then select ‘leave review’ on the right-hand side of the menu. The NHS website allows you to award our services a star rating, with one star being the lowest rating and five stars being the highest. All reviews are public, so other patients will be able to see your feedback too, although you can choose whether to disclose your name or remain anonymous.
If you’re not happy with the service you’ve received, please let us know. You can contact us by phone on 0330 058 4280 or by writing to us at the address/email above. Please state your case clearly, giving as much detail as you can, including the date of your appointment and the location of the clinic. You can also submit a complaint in person during one of your appointments.
When investigating a complaint, we try to find out what happened and why, to see if there is something we can learn from this and to make it possible for you to discuss the issue with those involved if you would like to do so.
If you make a complaint to SpaMedica and are not satisfied with the response, you can contact the Parliamentary and Health Service Ombudsman (PHSO). The PHSO was set up by Parliament to provide an independent complaint handling service for NHS complaints that have not been resolved between patients and service providers. Contact details as below:
Send a text to the PHSO ‘call back’ service: 07624 813 005, with your name and mobile number.