The patient is at the heart of everything we do and we focus on three objectives to achieve the very best we can be – Patient Safety, Excellent Care and Patient Satisfaction. Each of these are essential for us to consistently deliver a high-quality service. We work hard to care for our patients throughout their treatment journeys; achieving excellent outcomes and receiving feedback from patients, who rate us a five-star service across each of our hospitals.
“99% of patients rate our service as 5-star on NHS Choices”
To achieve our objectives it is important for us to have values that match - these are embedded in our day-to-day care and staff embrace these to deliver the highest service to all our patients:
Safety guides everything we do at SpaMedica and it is never compromised. We demonstrate consistent, demonstrable safety every day across all our hospitals. All our staff are accountable for safety within their own sphere of healthcare and activities
We set high standards throughout SpaMedica and are committed to achieving these, even in difficult situations. We believe in learning from mistakes and continually finding ways we can improve.
Our patients are at the heart of everything we do. We believe in being friendly and supportive to our patients and colleagues. We all share the desire to help others and be courteous and respectful at all times.
Transparency is highly valued in SpaMedica. We are open and honest about who we are, what we do and how we are performing. We believe that making information accessible to everyone promotes positive outcomes.
Find out more information on about our commitment to delivering high standards of care to all our patients.
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Find out more about out directors and senior managers and how we all work as a team to deliver excellent patient care.
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