We take pride in delivering the highest quality levels of service continually across all our hospitals. Our teams are committed to providing healthcare delivered to a high standard, following best practice guidelines and continually assess and improve our services to deliver the best possible results to our patients.
SpaMedica is at the forefront to drive clinical standards to an excellent level. We recruit people with the best skills and experience to ensure we deliver the best care we can. We regularly review and monitor people skills and provide ongoing training to achieve high levels of performance across all teams.
We believe in providing a consistent and high level of service and we regularly invite our patients to provide feedback to monitor how we are performing. We review this feedback and create action plans to create a programme of continuous improvement.
The SpaMedica teams are encouraged to be open and honest and report any issues, no matter how minor, so we can carry out a full review and the outcomes shared to develop best practice across all teams and sites.