The patient is at the heart of everything we do and we focus on three pillars to achieve the best we can be – Safety, Excellence and Satisfaction. Each of these are essential in our service. We work hard to keep our patients protected from harm on their treatment journeys, achieving excellent outcomes and patients reaffirming to us that they are satisfied with their outcomes and with our service provision.
“99% of patients rate our service as 5-star on NHS Choices“
With the above focus it is important for us to have values that match our aims and objectives:
Safety guides everything we do at SpaMedica and it is never compromised. We demonstrate consistent, demonstrable safety every day across all our hospitals. All our staff are accountable for safety within their own sphere of healthcare and activities.
We set high standards throughout SpaMedica and are committed to achieving these, even in difficult situations We believe in learning from mistakes and continually finding ways we can improve.
Our patients are at the heart of everything we do. We believe in being friendly and supportive to our patients and col-leagues. We all share the desire to help others and be courteous and respectful at all times.
Transparency is highly valued in SpaMedica. We are open and honest about who we are, what we do and how we are performing. We believe that making information accessible to everyone promotes positive outcomes.